Platypus Software Pty Ltd Privacy Statement

Platypus Software values your privacy

Platypus Software considers the protection of your privacy as of the utmost importance. This states our commitment to maintaining your privacy.

Reasons for collecting information
Platypus Software only collects such information as is necessary to conduct business with you. You will always know what information is being collected, and will have the option to choose how Platypus Software utilises your information to communicate with you. We will only collect information by lawful and fair means and not in an intrusive way.

Platypus Software and its service providers will only use personal or business information you have supplied in order to:

  • identify you as the product owner and to provide better customer service to you, your business partners and your employees
  • perform authorised financial transactions with you and your associated service providers
  • operate our business as it pertains to you;
  • keep you informed about Platypus Software products and services and those of relevant business partners
  • fulfil legal and regulatory obligations

  • How we use your information
    Platypus Software uses the information you supply in many ways necessary for us to do business together: product promotion, order fulfilment and product registration, provide customer support and for secure access to Platypus Software websites.

Product promotion
Platypus Software needs to be able to contact you about product upgrades and new product releases and to inform you of new services relevant to your business, including special offers (you may, however, notify us at any time that you do not want to receive any marketing communications from us)

Order fulfilment
When ordering products and services, you must provide contact information (such as name and delivery address) and financial information (such as credit-card number and expiration date if you are using this payment method). Platypus Software uses this information to fulfil your order and bill you. If we have trouble processing an order, this contact information is also used to get in touch with you to resolve the problem.

Product registration
Platypus Software asks you to register each product or service you purchase with relevant personal and business details. Registration ensures that only you - and no unauthorised persons - receive upgrades and special offers.

Customer support
Registration links your Platypus Software product and version to your contact details. This allows our support consultants to provide you with quality advice relevant to your particular situation when you call us for Customer support. If software or documentation needs to be emailed or posted to you, the consultant has all the information needed to ensure fast service.

Platypus Software website access
Many useful services are currently available at our websites and more services are being planned. Our web sites may contain links to other sites belonging to other parties and which are beyond the control of Platypus Software. Please note that we cannot vouch or be responsible for the privacy practices of non-Platypus Software sites.

Securing electronic communication
Personal information that is submitted to Platypus Software websites it is protected both on and offline.
Platypus Software is also committed to protecting your information offline. All of your personal and business information, not just sensitive information, is restricted to only those employees who need it to perform a specific task. For example, an accounts clerk may need access to your bank details to remit a credit-card overpayment or a customer service representative may need to identify you to inform you of a free upgrade.

Our web servers may also send cookies to your browser to track navigation history and other interactions, to ensure they work correctly. Cookies contain only coded information that cannot be used by third parties to access your confidential information.

Accountability and legislative compliance
Platypus Software informs its employees about the importance of confidentiality and customer privacy through its operating procedures, training programs and internal policies. We will take appropriate disciplinary measures to enforce privacy responsibilities of its employees. If we contract with external service providers to provide service support, Platypus Software will require them to conform to our privacy policy.

Correction of problems
If you have any questions or you believe that Platypus Software has not adhered to this Privacy Statement, please contact our office. We will then use all commercially reasonable efforts to promptly determine if there is a problem and take the necessary corrective action.
In the event that you need to update or correct your personal or business information, you can do so by emailing Alternatively, you can call, fax or mail changes to your personal information to our office.

Changes to this Privacy Statement
Any changes to this Privacy Statement that may be made from time to time will be available on our website.